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Uncovering inefficiencies in the workers’ compensation industry using Lean methodology
Taha, Omar; Mazzuchi, Thomas A.; Sarkani, Shahram; … - In: The TQM Journal 34 (2021) 5, pp. 1057-1075
Purpose: The purpose of this paper is to apply Lean in the workers’ compensation industry. It focuses on identifying patterns of repetitive non-value-added transnational activities for physical-therapy patients and healthcare providers. It addresses the research gap in this field....
Persistent link: https://www.econbiz.de/10012642302
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Applying design of experiments to optimize the performance level of a curling sport team
Antony, Jiju; Lauterbach, Laynes; Viles, Elisabeth; … - In: The TQM journal : the international review of … 36 (2024) 2, pp. 478-498
Persistent link: https://www.econbiz.de/10014513350
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Voice of the customer as a tool for service quality analysis in public transport
Jach, Paula; Antony, Jiju; Thomson, Scott Paul; Cudney, … - In: The TQM journal : the international review of … 34 (2022) 3, pp. 448-475
Persistent link: https://www.econbiz.de/10013338046
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Analysing 20 years of the TQM&BE journal : a bibliometric approach
Singh, Navjit; Kapur, Bharti; Antony, Jiju; Cudney, … - In: Total quality management & business excellence 34 (2023) 13/14, pp. 1703-1718
Persistent link: https://www.econbiz.de/10014369720
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TQM practices and their impact on organisational performance : the case of India's deming-award industries
Mittal, Ankesh; Gupta, Pardeep; Kumar, Vimal; Antony, Jiju - In: Total quality management & business excellence 34 (2023) 11/12, pp. 1410-1437
Persistent link: https://www.econbiz.de/10014320301
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Quality 4.0 and its impact on organizational performance : an integrative viewpoint
Antony, Jiju; Sony, Michael; Furterer, Sandra L.; … - In: The TQM journal : the international review of … 34 (2022) 6, pp. 2069-2084
Persistent link: https://www.econbiz.de/10014321093
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Lean and its impact on sustainability performance in service companies : results from a pilot study
Lizarelli, Fabiane Letícia; Chakraborty, Ayon; Antony, Jiju - In: The TQM journal : the international review of … 35 (2023) 3, pp. 698-718
Persistent link: https://www.econbiz.de/10014321365
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An empirical study on Lean and its impact on sustainability in services
Lizarelli, Fabiane Letícia; Chakraborty, Ayon; Antony, Jiju - In: International journal of quality & reliability management 41 (2024) 3, pp. 805-825
Persistent link: https://www.econbiz.de/10014483069
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The impact of Lean Six Sigma practices on supply chain resilience during COVID 19 disruption : a conceptual framework
Hundal, Gaganpreet Singh; Thiyagarajan, Senthilkumar; … - In: Total quality management & business excellence 33 (2022) 16, pp. 1913-1931
Persistent link: https://www.econbiz.de/10013482821
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The ASQ certified quality process analyst handbook
Furterer, Sandra L. (ed.) - 2022 - Third edition
Cover -- Title page -- CIP data -- Table of Contents -- List of Figures and Tables -- Acknowledgments -- Introduction -- Part I. Quality Concepts and Team Dynamics -- Chapter 1. Professional Conduct and Ethics -- Code of Ethics -- Chapter 2. Quality Concepts -- Quality -- Quality Planning --...
Persistent link: https://www.econbiz.de/10014023181