Purpose – This article shows how the McKinsey 7‐S model and the balanced scorecard (BSC) model complement each other. Design/methodology/approach – The developer of the widely used BSC model analyzes and compares the features and functions of the two models. Findings – One can view the...

The Balanced Scorecard (BSC) translates an organization's mission and strategy into a comprehensive set of performance measures that provides the framework for a strategic measurement and management system. The scorecard measures organizational performance across four linked perspectives:...