Babutsidze, Zakaria; Hanaki, Nobuyuki; Zylbersztejn, Adam - 2021
We experimentally study the effect of the mode of digital communication on the emergence of trust in a principal …. Overall, both audio and video messages have a positive (and similar) effect on trust as compared to plain text; however, the …). In all conditions, we observe a positive effect of the agent's promise on the principal's trust. We also report that …