With no doubt, the adoption of Artificial Intelligence applications in customer service reduces the time to market. Nevertheless, the question remains whether or not its adoption in production and logistics will transform the supply chain into a more agile one in developing countries context....

Digitalization technologies, such as automation, robotization, artificial intelligence and Big Data are increasingly shaping economic processes. In public discourse, extreme outlooks are widespread. Either digital technologies will provide the solution to most contemporary problems, or dystopian...

This paper investigates the impact of digital transformation on export reduction during COVID-19 by using unique data from Vietnamese manufacturing firms. Digital transformation reflects whether firms had already introduced digital technology before the COVID-19 outbreak or started using digital...

Purpose: Digital Transformation (DX) is a phenomenon that must be addressed properly so that its benefits can be optimized. Slow adaptation to DT leads to the destruction of the industry and threatens its sustainability. This article reveals significant insights in describing the trend of DX...

The COVID-19 pandemic is not only a medical emergency but also a business emergency that has created the need for organizations to be resilient and versatile in managing the impact of the pandemic on their business operations. At this time, small- and medium-sized enterprises (SMEs) are the most...