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People watching for business
Williams, M. - In: Managing service quality : MSQ ; an international journal 3 (1993) 3, pp. 25-26
Persistent link: https://www.econbiz.de/10007218088
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Steaming ahead with change
Williams, M. - In: Managing service quality : MSQ ; an international journal (1993), pp. 49-52
Persistent link: https://www.econbiz.de/10007220988
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Facing up to frontline stress
Williams, M. - In: Managing service quality : MSQ ; an international journal (1993), pp. 11-14
Persistent link: https://www.econbiz.de/10007220997
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Perception or reality?
Williams, M. - In: Managing service quality : MSQ ; an international journal (1993), pp. 23-26
Persistent link: https://www.econbiz.de/10007221009
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Credit where credit's due
Williams, M. - In: Managing service quality : MSQ ; an international journal 3 (1993) 3, pp. 53-56
Persistent link: https://www.econbiz.de/10007221017
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People watching for business
Williams, M. - In: Managing service quality : MSQ ; an international journal 3 (1993) 3, pp. 25-26
Persistent link: https://www.econbiz.de/10007221023
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LINKING THE RESULTS
Williams, M. - In: The TQM magazine : the international bi-monthly for … 5 (1993) 4, pp. 13-16
Persistent link: https://www.econbiz.de/10007143392
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A MEASURE OF SUCCESS
Williams, M. - In: The TQM magazine : the international bi-monthly for … 5 (1993) 3, pp. 47-50
Persistent link: https://www.econbiz.de/10007143402
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ATTAINING NEW LEVELS
Williams, M. - In: The TQM magazine : the international bi-monthly for … 5 (1993) 2, pp. 9-14
Persistent link: https://www.econbiz.de/10007143426
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COTTONING ON TO THE NEED FOR CHANGE
Williams, M. - In: The TQM magazine : the international bi-monthly for … 5 (1993) 1, pp. 35-38
Persistent link: https://www.econbiz.de/10007143437