This paper examines key firm-level factors influencing initial strategic responses to offshoring implementation challenges. Comparative case findings indicate that firms are likely to try to mitigate challenges if they perceive to have control over their cause; if strategic objectives are diverse;...

Outsourcing of IT, tech support and other business services has become a global trend. Watching India’s success in the outsourcing space, many developing countries now try to grow their own business service economy, including countries in Africa. But what does it really take to become a global...

Prior research on project-based organizing in creative industries has emphasized the importance of regionally embedded institutions, creative networks and intermediaries in the development of regional project ecologies. Recently, film and television production in the United States has expanded...

Global delivery models (GDMs) are transforming the global IT and business process outsourcing industry. GDMs are a new form of client-specific investment promoting services integration with clients by combining client proximity with time-zone spread for 24/7 service operations. We investigate...

This study investigates estimation errors due to hidden costs — the costs of implementation that are neglected in strategic decision-making processes — in the context of services offshoring. Based on data from the Offshoring Research Network, we find that decision makers are more likely to...

Over the last several decades, virtually all large U.S. law firms have adopted a human capital strategy that emphasizes academic performance and the prestige of the law school attended. Although this focus is rooted more in tradition than hard empirical evidence that it produces a competitive...

Offshore outsourcing of administrative and technical services has become a mainstream business practice. Increasing commoditization of business services and growing client experience with outsourcing have created a range of competitive service delivery options for client firms. Yet, data from...

Finding a good match in the C-Suite is critical for maximizing business value and capitalizing on competitive advantages. This study analyzes the roles of controllers in organizational descriptions and executives' profiles, as they both define the position and craft the profession. This paper...

Salaried professionals may exhibit organizational deviance when faced with conflict resulting from their mutual role as professional and employee. Some of this behavior may be directly harmful to both the individual and the organization, whereas some may constitute adaptive maladjustments. An...

At least 50% of Americans have not saved enough for retirement. This is in part due to a lack of access to employer-sponsored retirement plans. Nearly a third of the U.S. workforce is employed by businesses that choose not to sponsor workplace retirement plans for their employees. Moreover,...