Purpose – Earlier research by the author defined the practices of 11 of Australia's long‐term high performing organisations over the 25 year period from 1982 to 2007. It highlighted the importance of effective execution and leadership as key characteristics of these winning organisations....

Purpose – In order to stimulate the interest of company management in the business perspective of internal audit this paper aims to investigate the possibilities of using internal audit as a helpful managerial tool and describes the benefits of such use. Design/methodology/approach – The...

Purpose The purpose of this paper is to identify those resources and capabilities that enable national award-winning organizations to generate value to their stakeholders and provide evidence to institutions holding business excellence model (BEM)-based programs of how dynamic capabilities...

Visionary management is a key issue for all organizations. It is a never‐ending journey toward competitive advantage. By making visionary thinking a part of your daily routine, you will integrate it into all aspects of your work. This should become your organization’s way of life. This...

Change is often brought about by an organization’s old ways being shown to be ineffective and inefficient in the currrent market environment. For most organizations this is usually found out too late in today’s rapid pace of Internet speed change. Organizations must approach change just as...

This paper presents a self‐assessment tool which organizations can use to evaluate their use of CRM. Three case study examples are used to illustrate how the tool can be used. These examples are analyzed in terms of key CRM criteria to show where their relative strengths and weaknesses lie....

Purpose – The topic is restricted to the components of total quality management (TQM), in which a set of values, tools and techniques unites the descriptions of TQM. The purpose of this paper is to discuss the impact on an additional core value of the components of TQM, namely the...