Purpose – The paper seeks to investigate the factors that affect the adoption of e‐business by firms belonging to European Union (EU) countries, by comparing the effect across two different industries: telecommunications (telco) and tourism. Design/methodology/approach – Data were...

Purpose – The purpose of this paper is to examine the factors within the technology‐organization‐environment (TOE) framework that affect the decision to adopt electronic commerce (EC) and extent of EC adoption, as well as adoption and non‐adoption of different EC applications within...

Purpose – The purpose of this paper is to investigate the influence of various factors on suppliers' level of use of business‐to‐business (B2B) e‐marketplaces by examining three basic variable domains; suppliers' internal environment, their external environment and the characteristics of...

Purpose – The purpose of this paper is to identify the B2B e‐commerce (B2BEC) usage patterns of North American small‐ and medium‐sized enterprises (SMEs) in their supply chains, the contextual factors that influence usage patterns, and the subsequent effects of these patterns on firm...

Purpose – Revenue maximization through improving click‐throughs is of great importance for price comparison shopping services (PCSSs) whose revenues directly depend on the number of click‐throughs of items in their itemsets. The purpose of this paper is to present an approach aiming to...

Purpose – The purpose of this paper is to study the role that a relational variable (trust) and three personal variables (impulsiveness, involvement and innovativeness), may play as antecedents of satisfaction of mobile shoppers. Design/methodology/approach – Quantitative information was...

Trust is very important in running businesses on the Internet. It plays a significant role in the actions a consumer undertakes in the online purchase process. An online store will never reach the desired level of sales until it gains the trust of its consumers. Building confidence is the key of...

Electronic reputation mechanisms aim at signaling the quality of traders and at hampering misbehavior. When a buyer rates a seller, the main aspect to keep into account should be the consistency between the good’s advertised characteristics and the actual good itself. On the other hand, the...

This qualitative study is the first to confirm the validity of immersion as a relevant concept to capture the essence of online commercial experiences. Our study also highlights the specificities of immersive experiences engendered by virtual reality applications available on commercial web...

El comercio electrónico adolece de una importante sensación de desconfianza por parte de sus usuarios. Tal impresión se debe, en gran medida, a la deficiente seguridad que en tal medio existe. Sin embargo, para hacer frente a tal inconveniente, se han ideado los denominados códigos de...