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Analysis of homogeneity between organised and traditional retailers with respect to customer loyalty

Balakrishnan, Shyamaladevi; Parthasarathy, Ravilochanan - In: International journal of business excellence 11 (2017) 3, pp. 301-319

Persistent link: https://www.econbiz.de/10011734392

Does consumer gender influence the relationship between consumer loyalty and its antecedents?

Stan, Valentina - In: The journal of applied business research 31 (2015) 4, pp. 1593-1604

Persistent link: https://www.econbiz.de/10011350484

A structural relationship model of factors affecting customer loyalty for retail convenience store business in Bangkok, Thailand

Ratana Klankaew; Vinai Panjakajornsak - In: Journal for global business advancement : JGBA 10 (2017) 4, pp. 349-369

Persistent link: https://www.econbiz.de/10011817853

Building loyalty through reward programs : the influence of perceptions of fairness and brand attachment

Hwang, Eunmin; Baloglu, Seyhmus; Tanford, Sarah - In: International journal of hospitality management 76 (2019) 1, pp. 19-28

Persistent link: https://www.econbiz.de/10011981828

Customer loyalty : a customer experience approach with special reference to organised retailing in India

Sathish, A. S.; Ganesan, P. - In: International journal of economic policy in emerging … 8 (2015) 4, pp. 347-360

Persistent link: https://www.econbiz.de/10011505998

Impact of Perceived Service Quality on Customer Loyalty Intentions in Retail Outlets

Singh, Ajmer - 2013

This paper is designed to understand the importance and impact of service quality on behavioral aspects like purchasing or repurchasing, recommending the store to others, complaining about the stores or switching to another store. This study was carried out in India, in which a sample size of...

Persistent link: https://www.econbiz.de/10013083665

The customer retail app experience : implications for customer loyalty

Molinillo, Sebastian; Aguilar-Illescas, Rocío; … - In: Journal of retailing and consumer services 65 (2022), pp. 1-10

Persistent link: https://www.econbiz.de/10013169647

Where do customer loyalties really lie, and why? : gender differences in store loyalty

Audrain-Pontevia, Anne-Françoise; Vanhuele, Marc - In: International journal of retail & distribution management 44 (2016) 8, pp. 799-813

Persistent link: https://www.econbiz.de/10011615488

The influence of national culture and industry structure on grocery retail customer loyalty

Kanakaratne, Maheshan de Silva; Bray, Jeffery; Robson, Julie - In: Journal of retailing and consumer services 54 (2020), pp. 1-10

Persistent link: https://www.econbiz.de/10012238327

Causal recipes for customer loyalty to travel agencies : differences between online and offline customers

Silva, Graça Miranda; Gonc̦alves, Helena Martins - In: Journal of business research : JBR 69 (2016) 11, pp. 5512-5518

Persistent link: https://www.econbiz.de/10011590571

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