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Managing Industry 4.0 supply chains with innovative and traditional products : contract cessation points and value of information

Biswas, Indranil; Gurmeet Singh; Sunil Tiwari; Choi, … - In: European journal of operational research : EJOR 316 (2024) 2, pp. 539-555

Persistent link: https://www.econbiz.de/10014574451

Healthcare service delivery and customer satisfaction : insight from government hospitals in Fiji

Singh, Gurmeet - In: International journal of services, economics and management 3 (2011) 3, pp. 323-335

Persistent link: https://www.econbiz.de/10009888575

Patient perception of healthcare services in Fiji : analysis of functional and psychological dimensions

Singh, Gurmeet - In: World review of entrepreneurship, management and … 8 (2012) 2, pp. 135-147

Persistent link: https://www.econbiz.de/10010003876

Managing supply chain with green and non-green products : channel coordination and information asymmetry

Gurmeet Singh; Biswas, Indranil; Srivastava, Samir K. - In: Managerial and decision economics : MDE ; the … 44 (2023) 2, pp. 1359-1372

Persistent link: https://www.econbiz.de/10014297110

The impact of inflation measures on asset returns : evidence from India

Gurmeet Singh; Shaik, Muneer - In: International journal of business and economics 22 (2023) 1, pp. 19-38

Persistent link: https://www.econbiz.de/10014383610

Default risk and stock returns : evidence from Indian corporate sector

Gurmeet Singh; Singla, Ravi - In: Vision : the journal of business perspective 27 (2023) 3, pp. 347-ri359

Persistent link: https://www.econbiz.de/10014291921

The effect of service quality on customer satisfaction and loyalty and the mediating role of customer satisfaction

Slack, Neale J.; Singh, Gurmeet - In: The TQM Journal 32 (2020) 3, pp. 543-558

Purpose: The purpose of this study is to determine the effect of service quality on customer satisfaction and loyalty and the mediating role of customer satisfaction in the supermarket sector. Design/methodology/approach: In total, 480 supermarket customers participated in an intercept survey...

Persistent link: https://www.econbiz.de/10012188578

The effect of supermarket service quality dimensions and customer satisfaction on customer loyalty and disloyalty dimensions

Slack, Neale; Singh, Gurmeet; Sharma, Shavneet - In: International Journal of Quality and Service Sciences 12 (2020) 3, pp. 297-318

Purpose: This paper aims to examine the effect of service quality dimensions and customer satisfaction on customer repurchase intention, word-of-mouth, complaining behaviour and price sensitivity, as well as the effect of service quality dimensions on customer satisfaction....

Persistent link: https://www.econbiz.de/10012276731

Impact of perceived value on the satisfaction of supermarket customers : developing country perspective

Slack, Neale; Singh, Gurmeet; Sharma, Shavneet - In: International Journal of Retail & Distribution Management 48 (2020) 11, pp. 1235-1254

Purpose: The purpose of this paper is to provide insight into the impact of customer perceived value and its dimensions on customer satisfaction in a developing country, and practical suggestions for marketing strategies. Design/methodology/approach: A cross-sectional survey collected data from...

Persistent link: https://www.econbiz.de/10012276748

Competitors' envy, gamers' pride : An exploration of gamers' divergent behavior

Sharma, Rashmini; Singh, Gurmeet; Sharma, Shavneet - In: Psychology & Marketing 38 (2021) 6, pp. 965-980

Persistent link: https://www.econbiz.de/10012535703