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La déréglementation des téléco...
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ÉTUDES - L'impact des outils de gestion sur le travail en << front office >>
Bancel-Charensol, Laurence
;
Jougleux, Muriel
- In:
Travail et emploi
(
2004
)
99
,
pp. 81-98
Persistent link: https://www.econbiz.de/10007959331
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12
UN MODELE D'ANALYSE DES SYSTEMES DE PRODUCTION DANS LES SERVICES
Bancel-Charensol, Laurence
;
Jougleux, Muriel
- In:
Revue française de gestion : hommes et techniques
(
1997
)
113
,
pp. 71-81
Persistent link: https://www.econbiz.de/10007931669
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13
Controlling the driving and road safety training sector through the driving test success rate?
Andreff, Madeleine
;
Bancel-Charensol, Laurence
; …
- In:
The service industries journal
28
(
2008
)
3-4
,
pp. 355-374
Persistent link: https://www.econbiz.de/10008079466
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14
Controlling the driving and road safety training sector through the driving test success rate?
Andreff, Madeleine
;
Bancel-Charensol, Laurence
; …
- In:
The service industries journal
28
(
2008
)
3
,
pp. 355-374
Persistent link: https://www.econbiz.de/10007994529
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15
LE PILOTAGE DE LA RELATION DE SERVICE ENTRE RÉGULATION DES COMPORTEMENTS ET SATISFACTION DU CLIENT
Bancel-Charensol, Laurence
;
Codello-Guijarro, Pénélope
; …
- In:
Gérer et comprendre : série trimestrielle
(
2011
)
105
,
pp. 28-38
Persistent link: https://www.econbiz.de/10009334674
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