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ÉTUDES - L'impact des outils de gestion sur le travail en << front office >>
Bancel-Charensol, Laurence; Jougleux, Muriel - In: Travail et emploi (2004) 99, pp. 81-98
Persistent link: https://www.econbiz.de/10007959331
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UN MODELE D'ANALYSE DES SYSTEMES DE PRODUCTION DANS LES SERVICES
Bancel-Charensol, Laurence; Jougleux, Muriel - In: Revue française de gestion : hommes et techniques (1997) 113, pp. 71-81
Persistent link: https://www.econbiz.de/10007931669
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Controlling the driving and road safety training sector through the driving test success rate?
Andreff, Madeleine; Bancel-Charensol, Laurence; … - In: The service industries journal 28 (2008) 3-4, pp. 355-374
Persistent link: https://www.econbiz.de/10008079466
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Controlling the driving and road safety training sector through the driving test success rate?
Andreff, Madeleine; Bancel-Charensol, Laurence; … - In: The service industries journal 28 (2008) 3, pp. 355-374
Persistent link: https://www.econbiz.de/10007994529
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LE PILOTAGE DE LA RELATION DE SERVICE ENTRE RÉGULATION DES COMPORTEMENTS ET SATISFACTION DU CLIENT
Bancel-Charensol, Laurence; Codello-Guijarro, Pénélope; … - In: Gérer et comprendre : série trimestrielle (2011) 105, pp. 28-38
Persistent link: https://www.econbiz.de/10009334674