This paper investigates the relationship between the Foreign Institutional Investment presence and firm performance of 25 listed banks of the Indian banking industry. The results indicate that the FII share plays a significant and positive role in determining the performance of public sector but...

This paper investigates the relationship between the Foreign Institutional Investment presence and firm performance of 25 listed banks of the Indian banking industry. The results indicate that the FII share plays a significant and positive role in determining the performance of public sector but...

Purpose – The purpose of this paper is to explore how the different dimensions of service quality influence customers’ behavioural intentions in the private and public sector banks, that is, in class and mass banking, respectively, and the implications for the service provider, consumer,...

The present study explains how empowerment is perceived by employees in the service sector based on an empirical study conducted in the banking sector. The study also examines the level of psychological empowerment and its cognitions - meaning, competence, self-determination and impact among...

This paper examines the effect of credit risk management on private and public sector banks in India. Credit risk occurs when customers default or fail to comply with their obligation to service debt, triggering a total or partial loss. The primary cause of credit risk is poor credit risk...