Purpose: The success or failure of any Six Sigma program/project depends on some critical factors. The purpose of this paper is to identify and explore critical success factors (CSFs) of Six Sigma from an extensive literature review of research articles published in the context of Six Sigma and...

Purpose: The purpose of this paper is to identify critical success factors (CSFs) for implementing Six Sigma framework affecting and influencing quality, operational and financial performance of small and medium enterprises (SMEs). It also intends to guide researchers and practitioners in...

On-time delivery of product to the customer is a major factor in increasing customer satisfaction and creating goodwill for the company. This study helps to develop a logical framework that provides the measurement of delivery performance to meet the objective of study with the help of Analytic...