AbstractThis chapter introduces and defines mobile commerce. This explains its historical origins and how it has evolved to become a critical element of e-commerce operations. A discussion of current research is presented to provide an orientation to current technology uses. The chapter also...

AbstractThis chapter presents the topics of forecasting and scheduling management in the context of e-commerce. A discussion of the relationships between JIT and forecasting and scheduling management are also presented. The chapter then relates forecasting and scheduling management to...

The purpose of this study is to examine the relationship between personality traits and service quality perceptions of the employees of logistics organisations. This study administered the Big-Five scale to derive the measurements of personality traits and the SERVQUAL (RATER) scale to measure...

This paper attempts to give some hints for human resources management that are founded on a motivation-based economic analysis of incentives and the idea of relational capital. It is argued that cross-fertilization between traditional economic literature on incentives, experimental economics and...

We study the main principles of “humanist philosophy”, in order to interpret them in terms of human resources management (HRM) practices. We show the similarities between a “humanist HRM” and the recommendations of the self-determination theory (Deci and Ryan, 2000). Then, we describe a...

Human resource management (HRM) practices are generally expected to stimulate a firm’s innovation performance. However, which of these practices do really pay off? Based on a unique dataset that includes detailed information for both a firm’s innovation activities and different types of HRM...

A good performance management system (PMS) aligned with a good HR policy framework in Omani firms has become a critical factor which may contribute towards their survival and excellence. Performance management system goes beyond the performance appraisal system and it takes into account the...

Job satisfaction is a key factor influencing effectiveness, efficiency and also productivity. The objective of this study was to investigate Iran University of Medical Sciences employees’ job satisfaction and prioritize the criteria for improving job satisfaction. Data were gathered on all...

In my research I am analyzing the Hungarian shared service market to disclose the directions of progress and the sources of impedimental factors. This paper introduces the role of human resources in Hungarian Shared Service Organizations to gain answers to questions such as why this sector...

Since our environment is changing ceaselessly, and ever more dynamically, companies should also improve and develop steadily; they should become more efficient and more modern. Nowadays, a good product or service and a lean organization is not a guarantee of success. In this harsh competition...