Extreme programming (XP) calls for intense participation by users to ensure that systems are developed to meet current needs, yet be flexible enough to adapt to future needs [Beck, 2000]. In XP projects, it is crucial for developers to align their efforts with those of the users that are...

Recommendation systems are critical tools for online retailers in their pursuit of enhanced operational performance and improved shopper experience. As such, firms invest heavily to improve their algorithms. Notwithstanding these efforts, there is usually a serious omission of demand-timing...

Firms use formal contracts as governance devices to manage their inter-organizational relationships. We examine 52 such contracts written for Information Technology (IT) services to investigate whether they possess properties as suggested by contract theory. We combine constructs from...

This paper examines renegotiation design in contracts for outsourced information technology (IT) services. Whereas prior literature in information systems has highlighted the likelihood of ex post rent seeking engendered by renegotiation, we build upon literature on incomplete contracts to posit...