Drawing on the past literature on four retail service areas: content management, customer management, multi-channel management, and visitor traffic management, this research offers an empirical analysis of the relationships between these four service areas and the online sales performance of Web...

Since its founding in the 1960s, the Information Systems (IS) field has been involved in critical debates about the nature and future of the discipline. Many researchers feel that diversity in IS research is our strength; others fear that too much diversity leads to losing the field's core...

Faced with the sustained problem of piracy that costs nearly $40 billion in annual revenue losses, the software industry has adopted a number of technical, legal, and economic strategies to curb piracy and stem the resulting losses. Our work complements and contributes to the existing literature...

We present a model of online music sharing that incorporates economic and technological incentives to sample, purchase, and pirate. Contrary to conventional wisdom, we find that lowering the cost of sampling music will propel more consumers to purchase music online as the total cost of...