Reports that most organizations see training and development as the province of the human resource department. Proposes that responsibility for this should be placed in the hands of the line manager. Investigates how the responsibility for training and development can be successfully transferred...

Investigates the three‐year trainer and team development initiative at Coral, the bookmaker, intended to support the company′s launch of a ew brand and image. Concludes that training of people is fundamental to efficiency and progress, with responsibility for this being with both the line...

Describe a methodology for analysing competence requirements and pinpointing competence enhancements, together with the appropriate training media, which is applicable to all management and technical specialist functions. Argues that the methodology may be integrated with corporate career...

Reports on trends in human resource best practice in the USA. Asks where human resources should be concentrated, and what high‐performing organizations are doing to motivate and retain key employees. Reports on surveys which suggest that when top management promotes progressive human resources...

Alludes to the often heard phrase ‐ “our people are our greatest asset” ‐ and wonders how many organizations have really captured the full value of their human resource (HR). Examines why the HR function has to change from being reactive, to becoming the agent of change. Outlines an...

Reports on how Holiday Inn Worldwide has successfully implemented competency‐based HR strategies which directly link compensation and individual performance to business objectives. The core competencies deemed to be of value to the organization were customer service orientation; flexibility;...

The Rank Organisation has been attempting to become focused on business needs by rethinking the roles and competences required by practitioners. Details the organization’s background and system of management and human resource management. Concludes with a brief overview of future human...

Criticisms of business schools for their MBA and other provision have resulted in leading members of schools collaborating with human resource professionals in redefining corporate requirements for management development. They are creating a programme which is innovative, international,...

Provides guidelines on how to dismantle the barriers often encountered when attempting to manage change in an organization. Suggests ways that negative attitudes such as resentment, depression, distrust, stress, disloyalty and lack of productivity, often perceived in staff about to experience...

Discusses the employee satisfaction surveys carried out at ISS, a facilities management company, to assess the gap between what employees expected and what the company offered. Looks at ISS’s human resource policies, with an emphasis on comprehensive training and employee development at all...