Using a household level dataset, we measure the impact of a website blocking agreement based on DNS filtering on digital piracy and the consumption of pay-TV, Video on Demand, and paid entertainment channels. Our results show that blocking access to copyright infringing websites reduces Internet...

We propose a new strategy for proactive churn management that actively uses social network information to help retain consumers. We collaborate with a major telecommunications provider to design, deploy and analyze the outcomes of a randomized control trial at the household level to evaluate the...

We look at the interplay between price promotions and peer influence in the case of movies in Video-on-Demand (VoD), which are non-storable information goods. We analyze the outcomes from a randomized experiment run for 3 consecutive months using the VoD system of a large telecommunications...

Recommender systems assign products to slots in ways that improve consumers' experience when choosing what to buy. They usually lead to more sales, which increases both consumer surplus and profit. However, firms may also choose which recommender system to use to maximize profit. Furthermore,...