We formalize an understudied mechanism through which quality variability hurts firm revenues, analyze when and why this mechanism is important, and generate new insight into how dynamic personalized pricing strategies can mitigate the negative effects of quality variability. To do so, we model a...

Globalization, innovation, social media, and exposure to natural and man-made disasters have increased organizations' need to cope with demand surges: random, significant increases in demand in an otherwise relatively stable demand environment. To build supply chain capabilities, organizations...

Stockpiling inventory is an essential strategy for building supply chain resilience. It enables firms to continue operating while finding a solution to an unexpected event that causes a supply disruption or demand surge. While extremely valuable when actually deployed, stockpiles incur large...