Well-designed and timely reminders can mitigate individuals’ limited attention by bringing the desirable activity (and its outcome) to the top of their minds. However, individuals may mentally switch off to such reminders if they are delivered repetitively in a monotonous fashion. Drawing from...

Contents Preface ix List of Figures xi List of Tables xiii List of Abbreviations xv 1 Introduction to Smart Healthcare and Telemedicine Systems 1 1.1 Introduction 1 1.2 Traditional Healthcare vs Smart Healthcare 3 1.3 Challenges in Smart Healthcare and Telemedicine 5 1.4 Steps Involved for...

We conduct a field study with a US health insurance firm to examine how product customization affects firm’s cost to serve the customers through its call center. In our setting, the product is a complex health insurance plan. Firm incurs substantial cost in serving the customers through its...

This article discusses the use of innovative technologies and their potential to assist pan-India surveillance systems, including health initiatives. The key goal is to review prior studies on innovative technology and its use for existing healthcare sectors and identify association strength...

We develop a model to understand and predict customers’ observed multichannel behavior in a customer support setting. Using individual-level data from a US-based health insurance firm, we model a customer's query frequency and choice of using the telephone or web channel for resolving queries...

Wheat production has undergone rapid strides in India, mainly attributed to the widely cultivated high-yielding varieties (HYVs) and other technological interventions and innovations. Adopting such HYVs increased public welfare, especially in fulfilling food and nutritional security. Globally,...

The present study proposes the classical and Bayesian treatment to the estimation problem of parameters of a k-components load-sharing parallel system in which some of the components follow a constant failure-rate and the remaining follow a linearly increasing failure-rate. In the classical...