Yong Kim, Byeong; Oh, Haemoon - In: International Journal of Contemporary Hospitality Management 16 (2004) 1, pp. 65-71
Hotel managers need to understand how their firm can achieve a competitive advantage (CA) over their competitors. Three conceptual frameworks: Porter’s five, forces approach, the resource‐based approach, and the relational approach, have assisted managers in identifying the sources of CA....