Changes in the global economy and technological advances are stimulating an increasing geographic distribution of new product design and development efforts. For large organizations that design and develop complex products, this geographic distribution has added a new layer of complexity to...

Telemedical Physician Triage (TPT) is an example of a Hierarchical Knowledge-Based Service System (HKBSS), in which a second level of decision agent (telemedical physician) renders a decision on cases referred to him/her by the primary level agents (triage nurses). Managing the...

Changes in the global economy and technological advances are stimulating an increasing geographic distribution of new product design and development efforts. For large organizations that design and develop complex products, this geographic distribution has added a new layer of complexity to...

We study observational learning in environments where customers choose among multiple options with uncertain quality for which they observe the aggregate choices of previous customers (the sales of each option). When customers have heterogeneous knowledge about quality, the choices of better...