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Work organization, technology, and performance in customer service and sales
Batt, Rosemary L. - In: ILR review : the journal of work and policy 52 (1999) 4, pp. 539-564
Persistent link: https://www.econbiz.de/10001622246
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Profit sharing and workplace productivity : does teamwork play a role?
Long, Richard J.; Fang, Tony - 2013
The conditions under which profit sharing affects workplace productivity have never been fully understood. Using panel data, this paper examines whether there is any link between adoption of an employee profit sharing plan and subsequent productivity growth in Canadian establishments, and...
Persistent link: https://www.econbiz.de/10010229935
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Profit Sharing and Workplace Productivity : Does Teamwork Play a Role?
Long, Richard J. - 2014
The conditions under which profit sharing affects workplace productivity have never been fully understood. Using panel data, this paper examines whether there is any link between adoption of an employee profit sharing plan and subsequent productivity growth in Canadian establishments, and...
Persistent link: https://www.econbiz.de/10013061051
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The productivity effects of profit sharing, employee ownership, stock option and team incentive plans : evidence from korean panel data
Kato, Takao; Lee, Ju-ho; Ryu, Jang-soo - 2010
(SOPs) and Team Incentive Plans (TIPs). In do doing, we assemble important new panel data by merging data from a survey of … complements in their productivity effects. -- profit sharing ; employee stock ownership ; team incentive ; stock option …
Persistent link: https://www.econbiz.de/10008796746
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Factors affecting customer behavior in telecommunication industry
Rahmoun, Mbarek - 2020
Persistent link: https://www.econbiz.de/10012211403
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The values of BI-empowered customer service in telecom
Al-Zadjali, Mohamed; Al-Busaidi, Kamla Ali - In: International journal of electronic customer … 11 (2017/2018) 4, pp. 363-383
Persistent link: https://www.econbiz.de/10011989800
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Increasing productivity in the customer-facing environment
Thurlow, Ian; Davies, John; Gu, Jia-Yan; Bösser, Tom; … - In: Context and semantics for knowledge management : …, (pp. 149-170). 2011
Persistent link: https://www.econbiz.de/10009542076
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Prioritisation of quality dimensions of after-sales technical services
Başaran, Bülent; Battal, Aslı - In: International journal of productivity and quality … 21 (2017) 2, pp. 245-263
Persistent link: https://www.econbiz.de/10011751189
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Determining satisfaction through customer-perceived service quality and value : evidence from Ethiopian telecommunications
Negi, Rakshit - In: International journal of services and operations management 7 (2010) 3, pp. 333-350
Persistent link: https://www.econbiz.de/10008798963
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Kundenserviceintegration als Erfolgsbaustein eines Customer Experience Management-Ansatzes im Telekommunikationssektor
Pick, Doreén; Kannler, Jens - In: Customer Experience : Forum Dienstleistungsmanagement, (pp. 107-132). 2012
Persistent link: https://www.econbiz.de/10009549637