Gittell, Jody Hoffer; Nordenflycht, Andrew von; Kochan, … - In: Industrial and Labor Relations Review 57 (2004) 2, pp. 163-180
The authors examine competing theoretical arguments regarding whether union representation, shared governance, wage levels, and two features of the quality of labor relations--workplace culture and conflict in negotiations--lead to better or worse outcomes for airlines, and they test these...