List of Figures and TablesAcknowledgementsPrefaceIntroductionPart One: Creating the Environment for ChangeChapter One: What are the Challenges?Chapter Two: Leadership and Creating a Culture of EffectivenessChapter Three: The Skills of LeadershipChapter Four: Changing the ThinkingPart: Two...

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This paper describes the testing of a management process for the design and development of performance measurement systems in seven small and medium sized manufacturing companies. The paper outlines and develops the criteria used for evaluating the process and describes the methodology applied...