The adoption of inventory management practices and their relationship with the enterprise-wide adoption of information systems are empirically evaluated. Univariate and multivariate statistical analyses of survey responses indicate a strong enterprise-wide emphasis on materials requirements...

Customer service, based on economical logistics operations across the supply chain, is key to the realization of sustainable levels of profitability in Internet retailing. concentrating on inventory and product-release operations, an empirical simulation model suggests that inventory...

Logistics services and their providers are helping intermediaries add value to Internet supply chains in ways that are not always immediately obvious. Thus, it is not surprising that there is confusion among academics and practitioners about how best to extract value from such services and...

The Internet has redefined information-sharing boundaries in distribution channels and opened new avenues for managing logistics services. In the process, firms have started to incorporate new service providers in their commercial interactions with customers over the Internet. This paper studies...

Efficiently managing inventories requires an accurate estimation of stockout costs. This estimation is complicated by challenges in determining how to compensate consumers monetarily to ensure they will maintain the same level of utility they would have obtained had stockouts not occurred. This...

Matching supply, demand, and capacity is made more costly and less efficient when demand variation is amplified into work-in-process, or backlog, variation. Existing research has focused on managing variations in backlog quantity. This paper extends that research by examining how variation in...

A survey of 372 logistics managers in different industries revealed multiple outsourcing linkages among logistics activities. These results are consistent with previous findings that suggest that firms can improve customer service and reduce costs by outsourcing multiple logistics functions. The...