Of many managerialist panaceas, the most prevalent one today is the assertion that private sector practices will solve the public sector’s “self‐evident” inadequate performance. This managerialist view assumes hegemonic proportions in Anglo‐Saxon public sectors and largely goes...

This paper deals with the management of complex environmental turbulence and organizational change in English local government. Research has been conducted to assess the perceptions of the strategic élites, chief executives and chief officers, to these change processes. However, no work had...

Efforts of governments to adjust the responsiveness and efficiency of their health care systems are evident across the globe. In the seemingly constant search for solutions providing both better health outcomes and manageable costs, the directions and designs for change are neither consistent...

This article presents a longitudinal case study of the methods employed by the general managers of two leading Australian local authorities in an attempt to introduce decentralised reform into their organisations. The article commences by detailing the nature of the respective general...

This paper establishes the link between institutional development (ID) and process consulting. It does so by recognising ID’s concern for client exploration and learning and process consulting’s focus on client ownership and increased capacity. In that context, the paper outlines the...

This paper analyzes how public administration may improve the service it offers to citizens through a suitable organizational culture; for this purpose, it starts by studying the specific features of the culture of public administration. In this respect, it analyzes the existing taxonomies in...

The management of organisational change has assumed critical importance in English local government. Participant perceptions of this change process are examined, reflecting interviews conducted with Chief Executive Officers in 1989‐90. After considering external pressures for change and...

Purpose This paper presents a review examining an Australian public sector competency framework through the lens of emotional intelligence (EQ) to answer the question “To what extent is the concept of EQ used to facilitate NSW public sector reform?” The purpose of this paper is to accentuate...

Total productive maintenance (TPM) is an innovative approach to maintenance which holds the potential for enhancing effectiveness of production facilities. It demands significant change of work culture and radical restructuring of work. Introducing TPM in operations located in developing...

The aim of this study, which followed two prior postal surveys, was to explore in detail, the roles of incremental improvement typified by TQM, and radical innovation in the form of BPR, in organisational change strategies. The empirical research comprised six in‐depth case studies, the...