In this paper we develop a new model for flexible workforce management in environments with uncertainty in the demand for labor. In particular we model a workforce comprised of regular workers who have fixed schedules and may work overtime, and contingent workers whose working hours are flexible...

Temporary help agencies are among the largest employers of American workers today. Depending upon the interpretation, the Bureau of Labor Statistics counts between 3 and 30 million Americans in contingent and part-time work arrangements. We model firms' use of contingent labor in maximizing...

Does cross-training workers allow a firm to achieve economies of scale when there is variability in the content of work, or does it create a workforce that performs many tasks with constant mediocrity? To address this question we integrate a model of a stochastic service system with models for...