Customer satisfaction incentive schemes are increasingly common in a variety of industries. We offer explanations as to how and when incenting employees on customer satisfaction is profitable and offer several recommendations for improving upon current practice. Faced with employee groups...

We propose and test new adaptive question design and estimation algorithms for partial profile conjoint analysis. Polyhedral question design focuses questions to reduce a feasible set of parameters as rapidly as possible. Analytic center estimation uses a centrality criterion based on...

The built environment and the way in which it is understood critically affect many business enterprises. Despite its importance, few studies have explicitly investigated the process through which changes to the built environment are introduced into ongoing businesses. To this end the...

This paper is a study on child poverty from two perspectives: child income poverty (derived from family income) and child deprivation (evaluated by non-monetary indicators). On the one hand, empirical evidence supports the thesis that income-based poverty measures and deprivation measures do not...

An efficient banking system facilitates linkage between mobilization and use of resources, which accelerates the process of economic growth. It is a widely accepted belief that a banking system which relies on a wide array of banking products, is able to carry out this function because it...