"Unique insights and fresh perspectives on business growth and innovationGrowth is a priority for most businesses, but one that's elusive and difficult to achieve. But some companies do it well, delivering sustainable growth year after year. What makes those companies so special? And what can...

Transport policies to increase active and sustainable travel in Britain have focused mainly on persuading people of the health benefits of walking and cycling for short trips, and have assumed that if people can be persuaded that more active travel has personal benefits then behavioural change...

The UK National Cycle Network (NCN) developed by the transport organisation, Sustrans, is a significant policy intervention aimed at encouraging cycling. Around half of the population is purported to live within one mile of the 20,000km Network. Traffic-free paths (separated from the public...

Speculates on the product of “digital money” from the perspectives of consumers, merchants and banks in ten years time. Predicts that convenience of access for consumers to electronic cash will mean that interactive television, PCs in the office and two‐slot mobile phones will all have...

Purpose – The majority of research in marketing now represents loyalty as a multi‐dimensional construct; however, agreement on whether it has two or three dimensions is lacking, and measurement of these dimensions has been inconsistent. The purpose of this paper is to utilize theory from the...

Purpose – This paper aims to examine the role of three forms of customer commitment (normative, affective, and continuance) on a variety of loyalty‐related customer responses. Design/methodology/approach – Data were collected from two distinct sampling frames, which yielded a combined...

Purpose – To the extent that customer relationships with service providers provide value to service firms suggests that these relationships can be viewed as social capital. This paper seeks to use social capital as a theoretical framework to examine the effect of these relationships on...

Purpose: Drawing from the theory of how relevant items are processed in memory when making judgements, this study aims to test for recency effects between CSR advertising and related, negative news on how a company is perceived and the explanatory roles of environmentalism, attribution and both...

Purpose: The purpose of this paper is to test whether employee characteristics (age, gender, role and experience) influence the effects of employer brand image, for warmth and competence, on employee satisfaction and engagement. Design/methodology/approach: Members of the public were surveyed...