Outsourcing scholars have studied capabilities required by suppliers to deliver value to their clients. Within the range of supplier capabilities, such as service-orientation, operational efficiencies and quality improvement, there has been little attention given to features that are associated...

One noticeable trend in the maturing information technology (IT) outsourcing industry is the growing interest from client firms seeking to benefit from supplier-led innovations. Yet IT outsourcing suppliers still find it challenging to shift their reputation from the competent provision of a...

Purpose - The purpose of this paper is to review recent trends and issues in global IT sourcing and to introduce papers in the special issue: "Social, managerial and knowledge aspects in global IT sourcing". Design/methodology/approach - The paper examines trends by regions including Brazil,...