Implementation is the challenge that comes at the end of all new (and old) methods for improving organizations. Strategic planning, total quality management, new information systems technologies, and now business process re‐engineering(BPR) are some of the concepts that are being advocated to...

Illustrates how organizational culture can stifle effective problem solving and decision making. In the organization in question this had critical implications for quality, staff retention and organizational change. The myopic, non‐innovative generation of apparent solutions to major...

By subjugating the judgement of its managers to systems, or to the ego of a Messianic MD, modern organizations squeeze out the very human qualities for which they are paying. Argues for greater emphasis on value management, with top people demonstrating the ethics which they espouse. Gives...

A fundamental implication of the work of Hofstede, Hampden‐Turner and Trompenaars, and other contributors to the developing body of experience and knowledge about international culture and management is that cultural interpretation and adaptation are a prerequisite to the comparative...

Using a quasi‐experimental design, reports the findings of a study on the impact of high‐performance work teams on job characteristics, employee satisfaction, organization culture and quality. A naturally occurring control (n = 50) and experimental group (n = 50) were identified in one...

One of the key dilemmas facing senior managers is IT investment. Much rides on it, yet it often fails to deliver. The usual cause of failure is cited as “human error”. Yet senior managers are perhaps expecting too much of IT managers, who are often technologists forced into management (in...

To improve the likelihood of system success and user involvement, an MIS department manager has to deal with people and lead them under given user styles and organizational culture. For this reason, the managerial behaviour of MIS managers plays an important role in developing MIS. First...

Warns that although technology and innovation are often the key drivers in the formation of business partnerships and networks, reflecting the parallel relationship between the institutional set and the technological set, the formation of tightly knit networks of relationships often entails...

Uses a case study to illustrate DHL International’s corporate culture, which may be used as a benchmark for other companies in the service industry sector. Suggests that the business success factors of this organization lie in its adoption of the culture and structural characteristics of a...

A holistic, integrative and synergistic performance model is defined by inter‐firm variables represented as economic rates of return for both economic and organizational factors. These variables are used to examine performance variance and their economic contribution to firm profitability. An...