Tensions are a major source of communication problems, coordination issues, and conflict in globally distributed work. In this article, we argue that extant literature falls short of addressing tensions in globally distributed work at two levels. First, it fails to fully account for the...

In globally distributed environments, gaps exist between an organisational-level decision to migrate IT-enabled tasks and the actual execution of strategy since a high-level consensus does not always specify the precise sequencing and pacing of task migration in detail. This absence of...

Outsourcing has entered what the industry is positioning as a new era of value-added services, innovation and transformation. This means that a shift of emphasis is underway towards skills, sector expertise and business transformation and away from mere technical solutions. Competition between...

Some information system (IS) studies have adopted organisational culture (OC) theory to investigate IS implementations. The studies highlight that members will reach consensus or agreement in the use of an IS but also experience inevitable tensions and ambiguities in the utilization of the IS....