This paper explores the neglected area of social ties in globally dispersed teams. The paper proposes a framework in which three stages in the development of social ties in a globally distributed team are considered: before face-to-face (F2F), during F2F, and after F2F meetings. These stages...

Traditionally, the main focus of the information system (IS) literature has been on technical aspects related to system development projects. Furthermore, research in the IS field has mainly focused on co-located project teams. In this respect, social aspects involved in IS projects were...

This article explores the process through which social ties in globally dispersed software development teams are created and renewed. The paper argues that because face-to-face (F2F) meetings and ICT are limited in providing support for the build-up and renewal of social ties in long, complex...

Information Technology offshore outsourcing means using an offshore provider to handle some of an enterprise’s IT work. Offshore outsourcing now has a track record, so it has become an option that IT leaders need to consider. But the practice has raised the issue of how to manage expertise...

During an annual board meeting in 2016 KAS Bank’s executive management discussed various business and client trends and their effect on future banking. Based on the discussion, they recognised the need to improve internal business processes, and as such, increase the degree of client...

The Chief Digital Officer for the University of Auckland, Stephen Whiteside, was deep in thought. It was mid-2014, and he contemplated the strategic significance of IT services to the organisation and the importance of its role in ‘determining the future’, as well as the gravity of decision...

Purpose – This study aims to examine value cocreation in terms of interfirm collaborations between service firms, their business customers and business partners at different stages of a new service development (NSD) process.Design/methodology/approach – The study develops and tests...

Cover -- Contents -- List of Tables and Figures -- Acknowledgements -- Case Study Contributors -- Introduction -- Part I Making a Sourcing Decision -- 1 Overview of the Global Sourcing Marketplace -- 2 Sourcing Models: What and When to Outsource or Offshore -- 3 Country Attractiveness for...

Global sourcing is a complex area, and one that managers must get to grips with as business investment in outsourcing continues to climb. This book provides invaluable guidance for the reader, walking them through the fundamentals of global sourcing to very recent trends, including intelligent...

While multisourcing offers benefits such as access to best-of-breed resources and enhanced competition, it also presents clients with a new governance challenge, namely the need to ensure that vendors not only deliver their individual contributions but also collaborate to produce a coherent...