Past studies have so far taken an interest in the two important roles intermediaries play to effectively broker information. One, where intermediaries connect information between multiple users. Two, where they protect information being transmitted. Common to these two streams is the assumption...

Tensions are a major source of communication problems, coordination issues, and conflict in globally distributed work. In this article, we argue that extant literature falls short of addressing tensions in globally distributed work at two levels. First, it fails to fully account for the...

In globally distributed environments, gaps exist between an organisational-level decision to migrate IT-enabled tasks and the actual execution of strategy since a high-level consensus does not always specify the precise sequencing and pacing of task migration in detail. This absence of...

Some information system (IS) studies have adopted organisational culture (OC) theory to investigate IS implementations. The studies highlight that members will reach consensus or agreement in the use of an IS but also experience inevitable tensions and ambiguities in the utilization of the IS....