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The effect of customer relationship management practices on airline customer loyalty

Salah, Marwa; Abou-Shouk, Mohamed A. - In: Journal of Tourism, Heritage & Services Marketing 5 (2019) 2, pp. 11-19

Customer satisfaction and loyalty are important concerns for travel providers and have a significant role in maximizing their sales. Therefore, adopting the activities of customer relationship management could help them building strong relationships with customers. This study explores the...

Persistent link: https://www.econbiz.de/10012196377

The effect of customer relationship management practices on airline customer loyalty

Salah, Marwa; Abou-Shouk, Mohamed A. - In: Journal of Tourism, Heritage & Services Marketing : JTHSM 5 (2019) 2, pp. 11-19

Persistent link: https://www.econbiz.de/10012159006

Destination management organizations and destination marketing : adopting the business model of e-portals in engaging travel agents

Abou-Shouk, Mohamed A. - In: Journal of travel and tourism marketing 35 (2018) 2, pp. 178-188

Persistent link: https://www.econbiz.de/10011886015

Using competing models to evaluate the role of environmental pressures in ecommerce adoption by small and medium sized travel agents in a developing country

Abou-Shouk, Mohamed A.; Lim, Wai Mun; Megicks, Phil - In: Tourism management : research, policies, practice 52 (2016), pp. 327-339

Persistent link: https://www.econbiz.de/10011418433

Women's empowerment and tourism development : a cross-country study

Abou-Shouk, Mohamed A.; Mannaa, Maryam Taha; Elbaz, … - In: Tourism management perspectives : TMP 37 (2021), pp. 1-11

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The role of international exhibition venues in marketing exhibitors' destinations

Abou-Shouk, Mohamed A.; Zoair, Nagoua I.; Farrag, … - In: Journal of vacation marketing : an international journal 24 (2018) 2, pp. 136-147

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The influence of website quality dimensions on e-purchasing behaviour and e-loyalty : a comparative study of Egyptian travel agents and hotels

Abou-Shouk, Mohamed A.; Khalifa, Gamal S. - In: Journal of travel and tourism marketing 34 (2017) 4/6, pp. 608-623

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The fast-food employees' usage intention of robots : a cross-cultural study

Abdelhakim, Ayman Safi; Abou-Shouk, Mohamed; Ab Rahman, … - In: Tourism management perspectives : TMP 45 (2023), pp. 1-13

Persistent link: https://www.econbiz.de/10014283414