Customer satisfaction and loyalty are important concerns for travel providers and have a significant role in maximizing their sales. Therefore, adopting the activities of customer relationship management could help them building strong relationships with customers. This study explores the...

The success breeds success hypothesis has been mainly applied to theoretical network approaches. We investigate the European aerospace industry using data on the European Framework Programmes and on Airbus suppliers, focusing on the success breeds success hypothesis at four levels of analysis:...

We study relational contracts as a means to govern transactions across firm boundaries. We focus on the airline industry, where real-time adaptation of flight schedules under bad weather is not formally contractible, and yet is essential for performance and long-term profitability. While...

This paper empirically examines the way in which asset liquidity affects lease contracts. Financial contracting theories agree that more-liquid assets decrease the expected cost of external financing, thus making leasing more attractive and reducing lessors' equilibrium return. However, the...

The simple cash flow definition of profit, i.e. the pass-through dividend payout policy, is a standard workhorse of economic analysis. Nevertheless it is well established that firms smooth their dividend payouts and generally resort to dividend cuts only as a last resort. Thus far these...

In this paper, we use Bayesian estimation to study subcontracting network formation and pricing decisions in the US airline industry. We find that, a major carrier is more likely to enter a route in subcontracting services if its rivals have already subcontracted while regional carriers prefer...

This paper proposes a three-stage model of airline network competition, in which an airline's strategic decisions include its network structure (first stage), flight frequency (second stage), and pricing of all nonstop and one-stop services (third stage). The model links direct and indirect...

We examine the slot management regime used in the EU and investigate how it may in the short run lead to inefficient outcomes and in the long run discourage support for expanded airport capacity. Slot administration is used to balance demand and supply when capacity is in short supply. Because...

This article analyzes the technical and organizational dynamics on which the strategies of the European aircraft manufacturer are founded. The point of view developed is that refocusing on architect-integrator activities, increasing modular decomposition of the process of building airplanes and...