In this paper, we examine older adult care services after a global pandemic and identify new opportunities for care in a post-pandemic world, while recognizing the existing models that will continue successfully. Primary survey data was collected from both the supply side (n=29) and demand side...

Supplier selection is critical in the sourcing process: retailers evaluate candidate suppliers across multiple attributes including price, quality, speed, and service to locate an ideal supply chain partner. While related theoretical research requires prior knowledge of retailers’ preferences...

Purpose – The purpose of this study is to develop a performance measurement system of environmental sustainability in service settings and to empirically examine the relationship between the measured environmental sustainability and operating performance. Design/methodology/approach – This...

Purpose: The purpose of this study is to highlight the role that service firms can play to improve societal health and create symbiotic value, defined as value created as a result of collaborative relationships between the firm, its employees, customers and the communities in which it operates....

Purpose: The purpose of this paper is to start a conversation on achieving a shared understanding among hospitality service co-creation participants. Adopting a stakeholder and service eco-systems approach, attention is drawn to the necessity for all service experience participants to have a...