Different mobile operating system or shopping app versions enable different functionality and information flow, thus creating various mobile shopping environments. In general, up-to-date versions provide better information flows and richer functionality. However, mobile operating systems and...

While the value of using social media information has been established in multiple business contexts, the field of operations and supply chain management has not yet explored the possibilities it offers in improving firms' operational decisions. This paper attempts to do that by empirically...

Recent research has found widespread discrimination by hosts against guests of certain races in online marketplaces. In this paper, we explore ways to reduce such discrimination using online reputation systems. We conduct four randomized field experiments among 1,801 hosts on Airbnb by creating...

In the digital age, buyers rely heavily on online review information. Our paper studies buyers' strategic behaviors when leaving reviews in a business-to-business (B2B) context. In particular, we explore whether they are less likely to write a review when a supplier's transaction volume...