Now-a-days this was analysed that quality in services vital for satisfaction level. This study basically tells you about the impact of Railway services on customer satisfaction. This study is empirical in nature, which is based on primary data and data was collected through questionnaires which...

The study governs to examine the various dimensions of e-service quality from the customer perspectives particularly in the Indian Railways. The study also highlights the various e-service aspects of Indian Railways in catering and hospitality services. The scope of the study focuses on the...