The present study's objective is to examine the customer satisfaction on cleanliness and other service quality dimensions in Indian Railways. In addition, gender as a moderator in the relationship between various service quality dimensions and passenger satisfaction is studied. The data was...

The main objective of the case is to discuss the political constraints that managers of state-owned enterprises face when trying to do reforms or major turnarounds. Indian Democracy offers an interesting setting to study the relationship between electoral politics and managerial performance in...

The fact of the modern workplace is that stress is a fundamental and widespread threat to firms and employee productivity. Indian railway is taken to be the train of national development. Indian Railways is one of the biggest employers in the world, employing approximately 13.6 lakh people. A...

Indian railway introduced online tourism services using their online business portal in January 2008 to leverage emerging technological solutions into its business operations and since then it is providing varied services to tourists such as online booking facility of rail tour packages and...