This paper reports a study of a Swedish School company, characterized by charismatic leadership and a radical vision, trying to create and implement standard operating procedures. We illuminate how efforts to bureaucratize are given meanings quite different to conventional ones of experiences of...

Summary Research on management consultancy usually emphasizes the role and perspective of the consultants. Whilst important, consultants are only one element in a dynamic relationship involving both consultants and their clients. In much of the literature, the client is neglected, or is assumed...

This article reviews and discusses the contribution of William Starbuck's 'Learning by Knowledge-Intensive Firms'. Apart from situating Starbuck's article in its historical context and contemporary debates it is argued that the concept of esoteric knowledge and the focus on persuasion provides...

Increasing attention is being given to professional services in organisation and management theory. Whether the focus is on organisational forms or service processes such as knowledge transfer, the role of clients is often seen as central. However, typically, clients continue to be presented in...

The paper addresses the formation of moral consciousness in organizations. In particular, it focus to what extent and how organizational arrangements encourage and/or prohibit the development and exercise of moral judgement among newspaper professionals. The paper draws empirically from a case...