From 2011 onwards, Digital Government Units (DGUs) have quickly emerged as a preferred solution for tackling the over-cost and under-performing digital services and lagging digital transformation agendas plaguing today’s governments. DGUs represent a common machinery of government phenomenon...

Picking up on a global orthodoxy calling for digital government transformation, governments across Canada are now introducing ambitious service reforms and broader changes to the organization and culture of public service institutions. These reforms are primarily justified on the grounds that...