This paper analyses the performance of Italian airports. We construct and estimate a data envelopment analysis, under Charnes, Cooper and Rhodes (CCR), Banker, Charnes and Cooper (BCC) and superefficiency models, in order to obtain efficiency scores for 14 airports for the period 2009-2011. In...

Purpose: Events play a strategic role to attract tourist flows especially during the low season. The purpose of this paper is to explore the gap between consumers’ expectations and actual satisfaction at cultural events. Design/methodology/approach: A principal components analysis identifies...

Cruise tourism generates an estimated $18 billion a year in passenger expenditure and has been the fastest growing sector of the travel industry for the past twenty years with an average annual growth rate of passengers of 7.4%. Cruises can provide economic benefits to a local economy but the...