Drummond, Pamella; Araujo, Fernando; Borges, Renata - In: Business Process Management Journal 23 (2017) 5, pp. 936-956
Purpose The purpose of this paper is to investigate the large case of enterprise resource planning (ERP) system implementation in Latin America, performed between 2011 and 2015 in a Brazilian, multinational, publicly traded company. Using the organizational change literature as background, this...