Recent reports on patient safety in healthcare point to the high frequency of treatment errors. This study suggests a new theory of safety climate and brings empirical evidence that helps explain the occurrence of treatment errors. Four safety climate dimensions have been identified. They...

Purpose: The existing research on service climate emphasizes its benefits for customers, employees and organizational outcomes. Service climate translates into organizational expectations from service employees to continuously show appropriate emotions when engaging with clients. However, these...

This study presents and tests an intervention to enhance organizational climate and expands existing conceptualization of organizational climate to include its influence on employee behaviors outside the organization's physical boundaries. In addition, by integrating the literatures of climate...

The objective of this study was to consider how to develop a quality system in a hospital. This is made by answering the questions: what are the situational factors that should be taken into consideration while establishing a quality system and what should be taken care of during the developing...