Introduction: The current health-financing situation it has become imperative for health facilities in Indonesia to ensure more efficient means of providing services. In the current scenario, there is very little price competition and little incentive to contain costs and ensure efficiency. This...

Hospital management need particular approaches to solve any problem in term of effectiveness and efficiency. From all available approaches, lean is an approach which is considered as the most successful. Lean aims at creating value added and eliminating waste. Lean implementations in hospital...

The Growth of hospitals in Indonesia is very fast. The annual growth of private hospitals are 45%, while the government hospitals are 5%. Moreover, the growth of inpatient beds of private hospitals are 49% and 24% for government hospitals. Hospital is currently ogled by many domestic and foreign...

Efficiency and effectiveness are two important key words in the activities of the hospital. A hospital said to be efficient if it is able to use all available resources to generate an added value with minimum waste. Meanwhile, the hospital said to be effective if it is able to provide a...

In any organization, customer satisfaction is the number one priority. Customer satisfaction also means profitability. The success of any company depends on the ability to ensure the highest quality at the lowest cost. Today the competitive market leaves no space for error. It is now necessary...

Introduction - The study found that the quality of outpatient services was determined by many factors: the physicians, the staff, comfort of the process, and the visible dimensions. Improving these factors, it will earn a great income at the outpatient unit. Failure in this issue has an impact...

Introduction – Human productivity is not only considered how the human gives service based on SOP, but also how it gives its own service. Many efforts have been conducted to improve HRD productivity of inpatient. One of maternity human productivity improvements is Lean.Methodology – This...

Introduction - The 30%-50% of the hospital's income comes from pharmacy. The mishandling management can result in waste. If the drug excess, the hospital got loss, because the drugs will not be used. Unavailable drugs (stock out) can miss the chance to get a profit. Therefore, some efforts are...

Introduction: Hospital is most costly in health care system. Provisions of optimal service require that hospital administrators identify hospital efficient performance based on relevant indicator. This study used the Pabon Lasso Analysis to access the efficiency of KMC and to identify strategies...

Introduction: Hospital usually generates a lot of kinds wastes. There are a variety of techniques and tools available to eliminate wastes. Lean is a problem solving approach for continuous eliminating wastes. Lean is about increasing value of customer by eliminating wasteful activities. This...