Introduction: Hospital usually generates a lot of kinds wastes. There are a variety of techniques and tools available to eliminate wastes. Lean is a problem solving approach for continuous eliminating wastes. Lean is about increasing value of customer by eliminating wasteful activities. This...

Introduction – Kanban system is a card system that becomes markers. During its development, the kanban system experiences a number of variations. In the context of delivery system in hospital, delivery pack can be considered as a kanban. Delivery packs have complete data of patient...

The Use of TL Lamps – TL lamps immediately gained popularity defeat fluorescent lamps. This is also supported by the ability of TL lamps in saving energy. TL lamps can provide light equivalent to 60 W of fluorescent lamps with a power of only 13-15W. This means that energy saving of TL lamps...

Introduction – Medication error is very undesirable in healthcare because it has a great risk of causing worsening patient condition. There are many factors that can lead to medication errors. One of them is small difference in mentioning, the absence of sufficient symbol for trade name,...

Introduction – Postpartum home visits projects in Australia, Nepal, Pakistan, and the United States show that visits to the homes increases the probability of contraceptive use. Maternity hospital is one of the productive health care providers who can provide consultation support on this...

Introduction - In the US, every day 1 up to 2 women die from complications of pregnancy, half of them actually can be saved if they get access to quality medical services. In other words, handing over the patient to a specialist will further improve the quality of diagnosis than pushing a doctor...

Introduction -- Complaint is "a statement of dissatisfaction formally to an aspect of the experience of the service". Formally, complaint is only one of the four types of complaining behavior. The majority appears in form of voicer, which is the complaint that something is wrong in the...

Hospital is a health care provider one of the service provided is outpatient service. Outpatient service is the leading unit that can display the image of the hospital so that the services provided must be qualified, effective and efficient. Quality of services Provided can be seen from the...