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Customer relationship management in the Internet age

Kowarsky, Stephen - In: Customer Relationship Management : the ultimate guide …, (pp. 387-390). 2001

Persistent link: https://www.econbiz.de/10003522829

Web 2.0 : Hype oder Chance für Online-Händler?

Duscha, Andreas; Hudetz, Kai - In: Handel im Fokus : aus dem Instituts für … 59 (2007) 4, pp. 218-230

Persistent link: https://www.econbiz.de/10003571261

The role of internet-based tools in customer-supplier relationships

Michelino, Francesca; Caputo, Mauro - In: Marketing review St. Gallen : Marketingfachzeitschrift … 28 (2011) 4, pp. 38-43

Persistent link: https://www.econbiz.de/10009242984

Building with bricks and mortar : the revenue impact of opening physical stores in a multichannel environment

Pauwels, Koen; Neslin, Scott A. - In: Journal of retailing 91 (2015) 2, pp. 182-197

Persistent link: https://www.econbiz.de/10011308952

Adding clicks to bricks : a study of the consequences on customer loyalty in a service context

Fernández-Sabiote, Estela; Román, Sergio - In: Electronic commerce research and applications 11 (2012) 1/6, pp. 36-48

Persistent link: https://www.econbiz.de/10009730288

Key drivers of services website loyalty

Sanz Blas, Silvia; Ruiz Mafe, Carla; Pérez Perez, Isabel - In: The service industries journal 34 (2014) 5, pp. 455-475

Persistent link: https://www.econbiz.de/10010379358

The case of Amazon.com : towards a conceptual framework of online customer service experience (OCSE) using the emerging consensus technique (ECT)

Klaus, Philipp - In: The journal of services marketing 27 (2013) 6, pp. 443-457

Persistent link: https://www.econbiz.de/10010198163

Comparing mobile and Internet adoption factors of loyalty and satisfaction with online shopping consumers

Amoroso, Donald L.; Ogawa, Mikako - In: International journal of e-business research : an … 9 (2013) 2, pp. 24-45

Persistent link: https://www.econbiz.de/10009793135

The effect of search channel elimination on purchase incidence, order size and channel choice

Konuş, Umut; Neslin, Scott A.; Verhoef, Peter C. - In: International journal of research in marketing : IJRM ; … 31 (2014) 1, pp. 49-64

Persistent link: https://www.econbiz.de/10010370707

Can a click buy a little happiness? : the impact of business-to-consumer e-commerce on subjective well-being

Sabatini, Fabio - 2011

This paper presents the first empirical investigation into the effect of e-shopping on subjective well-being. The analysis relies on a nationally and regionally representative dataset from Italy (n = 4,130) drawn from the 2008 wave of the Survey of Household Income and Wealth (SHIW) carried out...

Persistent link: https://www.econbiz.de/10011524867