Examines the development of the “empowerment audit” (EA) as a quantitative tool to measure the degree to which employees within an organisation are empowered. Analyses how what is, in effect, a two‐year survey of 100‐plus sites of large and medium‐sized manufacturers shows a...

Purpose – Although research into the adoption and use of online banking services has grown in many parts of the world, the centre of attention has been largely on determinants of online banking adoption, not on users' satisfaction with use. This paper aims to test and validate the End‐User...

Purpose The purpose of this paper is to investigate the asset size regarding how the level of a bank’s premium asset management service interaction quality influences the referral intention using performance expectation and customer satisfaction as mediators. Design/methodology/approach The...

Reports the efforts of six British small and medium enterprises (SMEs) to enhance their new product development (NPD) capabilities. Finds a strong recognition by managers of “the need for NPD” yet they consistently deprioritised work on NPD when faced with other shorter‐term pressures. The...

Innovation implies newness. To define and measure innovation better, we investigated three dimensions of newness: what is new, how new, and new to whom? Drawing on prior research by Schumpeter and Kirzner, we developed a scale that addresses six areas of innovative activity: new products, new...

The many studies into the relationships between formalization and innovation have produced little but inconsistent findings. The conceptual and operational definition of the formalization construct is proposed to be one of the reasons for these inconsistencies. It is argued that aggregate...